FAQs

  1. What types of pet products does ZooVille offer? ZooVille offers a variety of unique and cozy pet products. From the Purrfect Banana Nest - Banana Cat Bed to the PawCozy - Comfy Paw Dog Bed, we have stylish and comfortable beds for your furry friends. We also offer the Furry Friend Shield - Dog Car Seat Cover, providing optimal comfort, safety, and cleanliness while traveling with your pet.

  2. How long do I have to return an item? You have 30 days from the delivery date to return an item.

  3. What are the eligibility criteria for returns? To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when you received them. Please note that certain items, such as perishable goods, custom products, and sale items, are not eligible for return.

  4. How do I initiate a return? To initiate a return, please email us at zoovillek9@gmail.com with your order number and the reason for the return. Our customer service team will provide you with further instructions on how to proceed.

  5. Who is responsible for return shipping costs? The customer is responsible for paying the return shipping costs unless the item was damaged or incorrect due to our error.

  6. How long does it take to receive a refund? Once your return is received and inspected, we will process your refund. Please allow some time for the refund to be reflected in your account.

  7. How can I contact ZooVille for further assistance? Can I track my order? Yes, you can track your order by logging into your ZooVille account and accessing the "Order Status" section. You will also receive a tracking number via email once your order has been shipped.

  8. Do you offer international shipping? Yes, we offer international shipping to select countries. You can view the list of countries we ship to during the checkout process. Please note that international shipping may incur additional fees and longer delivery times.

  9. Are your products safe for my pet? Yes, all of our products are carefully designed and tested to ensure they meet high safety standards for pets. We prioritize the safety and well-being of your furry friends in every product we offer. If you have any specific concerns about product safety, feel free to reach out to our customer service team for more information.

  10. Can I track my order? Yes, you can easily track your order by logging into your ZooVille account and navigating to the "Order Status" section. Additionally, you will receive a tracking number via email as soon as your order has been shipped. This allows you to monitor the status and location of your package every step of the way until it reaches your doorstep.